Meet Our Team

Meet The Remedy Rooter Family

Future Apprentices

Grace
Future Apprentice

Dan’s 5 yr old daughter. She is in the dual language program in kindergarten and her Spanish is almost as good as her English. She loves learning how things work and she is more of a plumbing person than a drain person so far. She tells me if it’s a really big job, to let her know because she’ll come help dig. She is the company and Dan’s biggest cheerleader.

Katie
Future Apprentice

Katie is in a Spanish speaking preschool in Encinitas. She is pretty steady with a drill and has a persistence and tenacity that I admire. After a book but before bedtime, we watch videos about shower cartridges and how the sewer system works. Katie’s favorite part of plumbing so far is the cookies she gets when they come to the shop. :)

Technicians

Omar
Technician

Omar went to Montgomery High and lives in San Diego. His favorite part of being a plumber is that every day there is a different issue to solve. His specialty is finding the root cause of plumbing issues and not simply treating the symptoms. In his off time, Omar likes spending time with his family, traveling, and working on his house.

Rafael
Technician

- Rafael lives in Chula Vista and came to Remedy as a drain specialist. Rafael hasn’t come across a drain he can’t clear and is an all-around tremendous plumber. In addition to his plumbing prowess, Rafael has an infectious positive attitude. He approaches each job with enthusiasm and a problem-solving mentality. In his off time, he loves playing soccer and spending time with his family.

Tim
Technician

Tim is a San Diego native and attended the all-boys Catholic high school Saint Augustine in North Park. He has 5 brothers and sisters. His favorite part of the plumbing is big jobs like 100-gallon water heaters and sewer replacements.

Daniel
Technician

Daniel went to Hilltop High School in Chula Vista. He is currently pursuing a B.A. in Aerospace Engineering at Southwest Community College and will be continuing upper-level courses at SDSU to be a plumbing engineer. Daniel is soon to be our second certified backflow tester. His favorite part of plumbing is finding completely untouched old-style plumbing left behind in buildings. Outside of work Daniel enjoys playing water polo.

Juan
Technician

Juan is a Navy veteran with an amazing outlook on life. His faith is important to him, he is easy-going and loves to get the job done. His favorite part of plumbing is solving problems and leaving the situation better than it was. Juan is an entrepreneur owning/running a commercial knife sharpening business. When Dan interviewed Juan, Dan wasn’t actively hiring. When Dan asked Juan what he thinks about when he’s walking into a customer’s home, Juan said, ‘how to keep it clean’ and Dan couldn’t pass up the opportunity to have Juan onboard.

Rick
Technician

Rick started his plumbing career in 2004 with plumbing school. Celebrating his 20th year as a commercial and residential plumber, Rick is still just as excited as he was then to solve hard drain calls and fix leaks. Rick has another gear when it comes to jobs that require significant coordination or where there is a chance to upgrade an existing plumbing system to make it the right way. Rick lives in San Diego and likes to go hiking with his family at Mission Trails on the weekends.

Edwin
Technician

Edwin has 8 years of commercial plumbing and drain cleaning experience. Before that, he worked in various parts of plumbing and construction. He’s experienced, calm and friendly. He is a devoted family man to his children, his wife and his parents. He carries himself through good and bad with a smile and a peaceful resolve.

Jesus
Technician

Jesus approaches every plumbing situation with an upbeat can-do attitude. He learned plumbing from his uncle over a decade ago and genuinely likes solving problems and fixing things. He is dedicated to his son and wife and is an all around friendly, warm, easy person. In his free time, he makes music.

Eli
Technician

Eli spent a few years with another drain company before joining the Remedy team. He is a Santee native and is as easy-going as they come. In his free time, Eli likes to build up and take out his jeep.

Aidan
Apprentice

Aidan is a 2025 high school graduate with a perfect attendance record his senior year and was on the honor roll all 4 years. He cold called Remedy and was pleasantly persistent. He wants to make plumbing his life’s work and said he just needed a chance to show us what he could do. His terrific attitude and follow-up earned him a spot on our team.

Ray
Apprentice

Ray came to Remedy with experience in both cable TV installation and drain work. His attitude is fantastic - pleasant, eager, flexible and wants to learn and grow. We know an apprentice is doing well when the senior techs request that apprentice on their jobs. As Ray showed his work ethic and attitude, he became highly requested and that hasn’t slowed down. Soon he will be in a truck of his own.

Office Staff

Dan
Owner

Dan is originally from Chicago. After serving in the Navy as a Submarine Warfare Officer, Dan stayed in amazing San Diego. After Chicago, even on rainy or gray days, Dan is grateful for San Diego. He holds our license and is the plumbing manager, in addition to sales, marketing, finance and accounting. He has two redhead daughters aged 5 and 3 and can’t wait to get them involved in the business. A fun fact is that Dan once spent 45 days in a row underwater.

View our Linkedin page, https://www.linkedin.com/in/danzastrow/.

Graham
Operations Manager

Graham attended Mount Miguel High school and lives in the Jamacha/Lomita area. His favorite part of plumbing is troubleshooting and fixing problems. One of Graham’s specialties is finding unusual parts that are needed for jobs sometimes. Prior to Remedy Rooter, Graham ran movie theaters throughout San Diego county. Graham is our first certified backflow tester.

Amber
Service Coordinator

Amber is originally from the Bay Area and moved to SD to pursue a Math Education PhD at SDSU. She then took a career pivot with a desire to support a team and have frequent customer interactions. Amber’s raw intellect and emotional intelligence are off the charts. Amber is the voice of the company, and I can promise you’ll enjoy talking to her.

Katie
Customer Service Representative

Katie is a SD native and brings tremendous customer service experience to Remedy after 8 years as a Starbucks manager. She is friendly, quick and on top of things. For Christmas time, Katie kept bringing in delicious homemade ginger snaps and ginger bread cookies that Dan could not stop eating.

Derek
Shop Technician/Warehouse

Derek is naturally meticulous and mechanically inclined. He takes care of the drain machines, parts, vehicles and our warehouse. He previously worked as a technician in electronics manufacturing and at the Home Depot rental center. Derek is a native of East County and equally loves Halloween and Christmas.

Aditi
Accounting/Marketing/Analytics

Aditi joins Remedy with past experience in nuclear power, semiconductor reliability engineering, and cloud computing. She tackles accounting, marketing, social media, & analytics, among others. She is a devoted mother, and in her free time likes to read and loves to work out.

Kerry
Accounting

Kerry has a charming personality that wraps a steadfast focus on getting the job done. She is a mom and outside of Remedy, moonlights in social media marketing for a travel company.